Store Policies
Store Policies
At Tampa Mattress Makers, a larger part of our time and effort is spent focusing on maintaining our customer’s trust and loyalty. To achieve this, we strive to be completely transparent and upfront about the purchasing process and our store policies. As a majority of our products are completely custom and made to order, special attention must be given to the way they are built and purchased. Please see our store policies listed below and Contact Us if you have any questions.
1. No returns, exchanges, or refunds on used mattresses or boxsprings.
We do not accept returns or refunds on mattresses and boxsprings that have been used. Once a mattress or boxspring leaves our possession and is in the hands of the new owner, the product is considered used and cannot be returned or exchanged. Unlike some other stores, we do not resell used mattresses or box springs. Also, we strive to limit the amount of landfill waste in the state of Florida as much as possible.
*We offer a unique program called the 90-Night Comfort Adjustment, which serves an alternative to returning and destroying any mattresses. This program allows our customers to adjust the comfort level of our mattress within 90 nights. Feel free to view this page on our website for more information.
2. Returns or exchanges of non-mattress or boxspring products:
- The products must be in new condition, in the original packaging, and free from any staining, damage, or wear of any kind. Tampa Mattress Makers reserves the right to refuse the return of any product that does not meet these requirements.
- This return is available up to 7 days after pickup or delivery date.
- Products available for return/exchange within this time period include: metal bed frames, mattress protectors, and pillows.
3. Mattress or boxspring size changes or cancellations:
- Standard size mattresses or boxsprings can be changed or cancelled within 24 hours of the order date.
- Custom/special size mattresses or boxsprings can be changed or cancelled within 24 hours of the order date. After 24 hours, any custom size product cannot be cancelled under any circumstances.
4. If re-delivery is required for any no-fit items or size change:
- A normal delivery charge will apply based on current rates.
5. Mattress size variances:
- Due to raw material limitations and the handcrafted nature of our products, all mattresses are subject to a 1-inch variance in width, length, and height. We are very good at keeping this to a minimum, but it is normal to see a slight difference between the ordered and finished dimensions.
6. All returned checks are subject to a $25 service charge.
These store policies will be provided to all customers at the time of purchase. By moving forward with an order, it is understood by both parties that they have been reviewed and agreed to.
