Phone Order Confirmation
Phone Order Confirmation
1. Please review both the Store Policies and 100-Night Comfort Adjustment program, which are listed below.
2. Fill in your name and email address, then check the box to approve the order.
3. Click the Submit button to finish.
We will receive your confirmation immediately and will call you to finalize the order.
Tampa Mattress Makers – Store Policies
1. No returns, exchanges, or refunds on used mattresses or boxsprings.
We do not accept returns or refunds on mattresses and boxsprings that have been used. Once a mattress or boxspring leaves our possession and is in the hands of the new owner, the product is considered used and cannot be returned or exchanged. Unlike some other stores, we do not resell used mattresses or boxsprings. Also, we strive to limit the amount of landfill waste in the state of Florida as much as possible. *Please see our 100-Night Comfort Adjustment program and how that serves as a great alternative to returning a mattress.
2. Returns or exchanges of non-mattress or boxspring products:
The products must be in new condition, in the original packaging, and free from any staining, damage, or wear of any kind.
Tampa Mattress Makers reserves the right to refuse the return of any product that does not meet these requirements.
• This return is available up to 7 days after pickup or delivery date.
• Products available for return/exchange within this time period include: metal bed frames, mattress protectors, and pillows.
3. Mattress or boxspring size changes or cancellations:
• Standard size mattresses or boxsprings can be changed or cancelled within 24 hours of the order date.
• Custom/special size mattresses or boxsprings can be changed or cancelled within 24 hours of the order date. After 24 hours, any custom size product cannot be cancelled under any circumstances.
4. If re-delivery is required for any no-fit items or size changes:
A normal delivery charge will apply based on current rates.
5. Mattress size variances:
Due to raw material limitations and the handcrafted nature of our products, all mattresses are subject to a 1-inch variance in width, length, and height. We are very good at keeping this to a minimum, but it is normal to see a slight difference between the ordered and finished dimensions.
6. All “floor sample”, “Factory Select”, and “Closeout” products are sold as-is and cannot be cancelled.
7. Returned checks are subject to a $25 service charge.
100-Night Comfort Adjustment
Please find details regarding our 100-Night Comfort Adjustment Program here: https://tampamattress.com/100-night-comfort-adjustment/
By submitting the form below, I have reviewed and agree to Tampa Mattress Makers’ store policies and Comfort Adjustment Program. I am ready to proceed with the purchase and submit my order:
